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Returns

We want you to be entirely satisfied with every purchase made from DN Fitness as we aim to offer you excellent quality, value and service at all times. Your order will be dispatched complete with an invoice marked paid. This is your proof of payment and guarantee.

If you wish to return an item for exchange or no longer want the item, you must return the item within 30 days of receipt within the original packaging.

Returning Items

Customers should arrange their own courier. Please contact us for a returns address before sending.

After we have established that the item is unused and undamaged (no marks, no sign of usage, labels still intact), you will be refunded the sales price excluding the original cost of delivery.

Where you have received free carriage, it is because we have subsidised the original cost of delivery to you and given you free delivery. In this case, the actual cost of delivery will be excluded from the refunded amount. Carriage costs vary depending on the items but typical amounts for our bulkier items are:

  • Set of 11kg dumbbells - £25
  • Set of 24kg dumbbells - £40
  • Set of 40kg dumbbells - £75
  • Barbell + Weights package (95kg) - £75

Items that have been used or damaged will not be accepted. If you receive an item that is damaged / the box looks damaged or opened, you should note this with the courier on receiving an item.

All items are quality checked and sealed before they are dispatched.

Exchanges

Where you wish to exchange an item for a different size or a similar product, please contact us in the first instance for a returns address. You will then need to pay for the courier service to us and the courier service from us to you.

Exclusions

Bespoke, specials, altered or personalised products are excluded from this policy.

All clearance items are non-refundable.

Returns Address

Please contact us for a returns address before sending.

Distance Selling Regulations

You have a right to cancel your order within 30 days following the date of delivery for any unused items purchased on our site under the distance selling regulations for a refund.

This does not apply to any personalised items or installations and does not include a refund of the carriage charges.

DN Fitness Supplies

Company Reg No: 13181265. Registered in England.

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