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Returns

We want you to be entirely satisfied with every purchase made from DN Fitness as we aim to offer you excellent quality, value and service at all times. Your order will be dispatched complete with an invoice marked paid. This is your proof of payment and guarantee.

If you wish to return an item for exchange or no longer want the item, you must return the item within 30 days of receipt within the original packaging.

Returning Items

Customers should arrange their own courier. Please contact us for a returns address before sending.

After we have established that the items are unused and undamaged (no marks, no sign of usage, labels still intact), you will be refunded the cost of the items but we are unable to refund the original cost of delivery.

Original Cost Of Delivery

Due to the nature of the items sold on this website (bulky and heavy items), delivery is usually quite expensive. We subsidise these costs on the initial sale in order to remain competitive but are not able to refund these costs of service. These costs have been paid for delivery services and fuel.

Carriage costs vary depending on the items but typical amounts for our bulkier items are:

  • Set of 11kg dumbbells - £25
  • Set of 24kg dumbbells - £40
  • Set of 40kg dumbbells - £75
  • Barbell + Weights packages (95kg / 100kg) - £85

Items that have been used or damaged will not be accepted. If you receive an item that is damaged / the box looks damaged or opened, you should note this with the courier on receiving an item and take photographs as soon as possible. We need as much evidence as possible that items have been damaged during transit.

All items are quality checked and sealed before they are dispatched.

Restocking Fee

If there are any disputes regarding delivery fee refunds, we are entitled to also charge a restocking fee at an amount we deem appropriate.

Exchanges

We are happy to exchange unused items but please contact us in the first instance for a returns address. You will then need to pay for the courier service to us and the courier service from us to you.

Exclusions

Bespoke, specials, altered or personalised products are excluded from this policy.

All clearance items are non-refundable.

Returns Address

Please contact us for a returns address before sending.

Distance Selling Regulations

You have a right to cancel your order within 30 days following the date of delivery for any unused items purchased on our site under the distance selling regulations for a refund.

This does not apply to any personalised items or installations and does not include a refund of the original cost of delivery.

DN Fitness Supplies

Company Reg No: 13181265. Registered in England.

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